The Intel Core i5 3550 uses Intel AMT technology for remote KVM, power control, and virtual media. To access KVM with Intel AMT technology, you must use VNC Viewer Plus, a third-party tool.
The tool can be downloaded directly from http://www.realvnc.com/products/viewerplus/index.html; a trial is available free of charge.
Once the tool has been downloaded, run the VNC viewer plus application and fill out the fields with this information:
Connection Mode: Intel AMT KVM
Encryption: None
AMT Server: <Reference Dedicated Panel for the KVM server>
Click Options.
Click Advanced
Select the AMT Server tab and uncheck Always connect using FQD.N
Select the Expert Tab tab and set AMTSessionTimeout to 0
Click OK.
If you continue to have issues, please open a support ticket by emailing support@aklwebhost.com.