AKLWEB HOST guarantees a 100% monthly network, power, and cooling availability to our Dedicated Servers.
Global Internet Connectivity – This includes connectivity from the AKLWEB HOST’s network to the outside internet.
Private Network Connectivity – This includes connectivity between the privately routed network within AKLWEB HOST.
Power – This includes the power that powers the servers in the data center.
Cooling – This includes the proper cooling of the servers in the data center.
AKLWEB HOST Network/Power/Cooling Uptime | SLA Credit |
99.9% Uptime | 10% Credit |
99.8% Uptime | 20% Credit |
99.7% Uptime | 30% Credit |
99.6% Uptime | 40% Credit |
99.5% Uptime | 50% Credit |
99.4% Uptime | 60% Credit |
99.3% Uptime | 70% Credit |
99.2% Uptime | 80% Credit |
99.1% Uptime | 90% Credit |
99.0% or Less Uptime | 100% Credit |
AKLWEB HOST extends this SLA to its direct clients only. AKLWEB HOST is not liable for downtime caused by a reseller of its services.
AKLWEB HOST offers SLA credits for use in future billing cycles only. SLA credits are non-transferable in any way. SLA credits may not be exchanged for currency of any kind.
SLA credit is calculated from the time a ticket is opened regarding the issue to the time the issue is resolved.
Any Customer account not in good standing on payments is not eligible for SLA credit.
Any Customer account that has been out of good standing on payments 3 times or more within 12 months before the outage is not eligible for SLA credits.
Any Customer server disconnected due to a violation of the AUP/TOS is not eligible for SLA credit.
All SLA claims must be made with the billing department and will be issued as account credits.
Any Customer making false SLA credit claims may be charged a $50 administrative fee per offense.
All SLA claims must be made within seven days of the network downtime. SLA credits may take up to 15 Days to authorize, process, and post to the Customer account.
SLA credits may not exceed the full monthly amount of the server to which they are being applied.
SLA credit claims can only be made by an authorized user on the account. All other unauthorized claims will be denied.
SLA credits may not be stacked, i.e., claiming SLA credit on both uplink downtime as well as power downtime during the same incident.
In no way does the AKLWEB HOST SLA include software of any sort. Operating system reloads do not qualify in any way for an SLA credit.
Any form of management by AKLWEB HOST of Customer software is not eligible to be included in the AKLWEB HOST SLA. Any form of hardware reconfiguration due to software or management of software is not eligible to be included in the AKLWEB HOST SLA.
Any failure outside of the AKLWEB HOST network itself, including bandwidth carrier outages, is not eligible for SLA credit.
Firmware-related bugs causing partial inaccessibility are not eligible for SLA credit.
Scheduled maintenance of the AKLWEB HOST network is not eligible for any form of SLA credit.
Acts of God, including weather, natural disasters, or any other disaster outside of the control of AKLWEB HOST, are not eligible for SLA credit.
The AKLWEB HOST SLA is subject to change or revision without notice.